Legal

Terms of Service

Last updated: January 1, 2025

1. Acceptance of Terms

By using TicketBot (the "Bot") or its associated web dashboard (the "Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

These terms apply to all users, including Discord server administrators who self-host the bot and end users who interact with it on Discord.

2. Description of Service

TicketBot is a self-hosted Discord bot that provides ticket management functionality, including ticket panels, categories, transcripts, staff analytics, and a web-based administration dashboard.

3. User Responsibilities

By using TicketBot, you agree to:

  • Use the Service in compliance with Discord's Terms of Service and Community Guidelines.
  • Not use the Service for any unlawful, harmful, or abusive purpose.
  • Not attempt to reverse-engineer, exploit, or interfere with the Service.
  • Take responsibility for all activity that occurs under your Discord account or hosted instance.

4. Self-Hosted Instances

If you self-host TicketBot, you are solely responsible for:

  • The security and integrity of your server and database.
  • Ensuring compliance with applicable laws and regulations in your jurisdiction.
  • The data of users who interact with your instance of the bot.
  • Maintaining your own Privacy Policy if required by law.

5. Intellectual Property

The TicketBot name, branding, and all associated code are the property of SMRH. You may not redistribute, resell, or rebrand TicketBot or any part of its codebase without explicit written permission.

6. Disclaimer of Warranties

The Service is provided "as is" without warranty of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

Use of TicketBot is at your own risk.

7. Limitation of Liability

To the fullest extent permitted by law, TicketBot and its developer (SMRH) shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of or inability to use the Service, including but not limited to loss of data, revenue, or goodwill.

8. Termination

We reserve the right to discontinue the Service or any part of it at any time without notice. You may stop using the Service at any time by removing the bot from your server and deleting your hosted instance.

9. Changes to Terms

We may update these Terms of Service from time to time. Continued use of the Service after changes are posted constitutes your acceptance of the updated terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with applicable law. Any disputes shall be resolved in the appropriate jurisdiction of the developer.

11. Contact

For questions about these Terms, please reach out via our Discord support server or contact the administrator of your TicketBot instance.